About Alma Pura
Who is behind Alma Pura?
Alma Pura is an independent baby and toddler clothing brand founded and designed by Jazhel. Each piece is thoughtfully designed and made in small quantities, with attention to comfort, quality, and simplicity.
Where is Alma Pura based?
Alma Pura is based in Texas, with roots in Guadalajara, Mexico.
What makes Alma Pura different?
We believe in buying less, but better. Our pieces are thoughtfully designed to be comfortable, versatile, and made with intention rather than following the fast-fashion cycle.
Our Pieces
What are your clothes made from?
Our pieces are made with carefully selected fabrics, including organic cotton. The exact fiber composition is listed on each product page.
Are your clothes made for babies or toddlers?
Our collections are designed for little ones from babyhood through the toddler years. Please check each product's size guide for specific sizing.
How do I choose the right size?
We recommend checking the size guide available on each product page. If your little one is between sizes, feel free to contact us and we'd be happy to help.
Are your pieces made in small quantities?
Yes. We intentionally produce in small quantities to avoid unnecessary production and keep the focus on thoughtful, long-lasting pieces.
Shipping
Where do you ship?
We currently ship within the United States and Mexico.
How long will my order take to ship?
Orders are typically processed within 7 to 15 business days. Once your order ships, you will receive a tracking number by email.
Do you offer free shipping?
Free shipping is available when your order reaches the minimum purchase amount shown on our website. Shipping promotions may vary.
Will I have to pay customs or import fees for orders shipped to Mexico?
Orders shipped internationally may be subject to customs duties, taxes, or other fees determined by the destination country. These charges, if applicable, are the customer's responsibility.
Returns & Exchanges
What is your return policy?
We do not accept returns, as these are made-to-order garments; meaning the item is created only after your payment has been successfully processed.
What if I receive a damaged or incorrect item?
Please contact us as soon as possible at almapurababy@gmail.com with your order number and photos of the item. We'll be happy to help resolve the issue.
Caring for Your Alma Pura Pieces
How should I wash my Alma Pura clothes?
We recommend following the care instructions listed on each product. In general, washing with cold water and using a gentle cycle can help preserve the fabric and extend the life of the garment.
Can I put the clothes in the dryer?
Drying instructions vary by fabric and garment. Please check the care label on your specific piece.
Your Order
How can I contact Alma Pura?
You can reach us through our contact page or by email at almapurababy@gmail.com. We're a small independent brand, so every message goes directly to us.
Can I change or cancel my order after placing it?
If you need to make a change or cancel your order, please contact us as soon as possible. We'll do our best to help before the order has been processed or shipped.
How will I know when my order ships?
You'll receive an email with your tracking information once your order has shipped.
Still have a question?
We're happy to help.
Contact us: @almapurababy